Clinic Service Representative II

Rutgers University; New Brunswick (NJ); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Medical, prescription drug, and dental

Paid vacation, holidays, and leaves

Retirement benefits (defined contr.)

Education benefits

Life insurance

Employee discounts

Job summary

Rutgers University’s RBHS is seeking a Clinic Service Representative II - Registration for the Eric B Chandler Health Center at RWJ Medical School in New Brunswick, NJ. The role performs registration, scheduling, cashier duties, and reports generation under supervision.

The ideal candidate has at least 2 years of billing experience in a physician or health center setting, bilingual English/Spanish, and knowledge of Medicaid/Medicare billing.

Qualifications

• Bilingual English/Spanish required.
• Demonstrated knowledge of medical terminology.
• Must be familiar with Medicaid/Medicare and other third‑party payors.
• Requires proofreading and accuracy in documents.

Responsibilities

• Provides efficient registration services and scheduling for patients at the Health Center.
• Processes full registration information for new and established patients.
• Handles cashier duties and generates daily reports.
• Responds to routine and complex inquiries from patients and staff.
• Communicates issues to the Team Supervisor or Assistant Manager, Patient Business Services.

Skills

Bilingual English/Spanish

Medical terminology

Medical billing

Proofreading

Job description

Position Details

New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.

Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.

Our clinical and academic facilities are located throughout the state‑at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates.

Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Clinic Service Representative II - Registration for the Eric B. Chandler Health Center at the Robert Wood Johnson Medical School.

The primary purpose of the Clinic Service Representative II‑Registration is to perform a variety of simple and complex registration activities at the Eric. B. Chandler Health Center and its affiliate sites under limited supervision.

Among the key duties of this position are the following:

• Provides efficient and courteous services when scheduling patient's appointments.
• Utilizes computer to process full registration information for new/established patients at every visit.
• Receives, reviews and responds to routine and complex inquiries from patients, colleagues, practice physicians, State Presumptive Eligibility department staff members.
• Performs cashier duties.
• Responsible for generating daily reports.
• Communicates work-related problems to the Team Supervisor or Assistant Manager, Patient Business Services.

FLSA

Nonexempt

Grade

177

Salary Details

Minimum Salary: 27.290

Mid Range Salary: 27.790

Maximum Salary: 28.620

The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status

Full Time

Working Hours

Standard Hours: 35.00

Daily Work Shift: Day

Work Arrangement

This position requires a fully on-site work arrangement.

Union Description

Teamsters 97

Payroll Designation

PeopleSoft

Terms of Appointment

Staff - 12 month

Position Pension Eligibility

PERS

Qualifications

Minimum Education and Experience

• Two (2) years of experience in physician, hospital or health center billing setting, including management of various types of insurance billing processes.

Required Knowledge, Skills, and Abilities

• Bi-lingual (English/Spanish) skills required.
• Demonstrated knowledge of medical terminology is required.
• Must be familiar with the billing practices of Medicaid and Medicare and other third‑party payors.
• Requires working with office equipment and confidential patient records and correspondence.
• Required to proofread and check documents for accuracy.

Preferred Qualifications

• Candidates having experience working in a Federally Qualified Health Center a plus.

Physical Demands and Work Environment

• Physical Demands: This position requires standing, walking, use of hands to finger, handle or feel, ability to reach with hands and arms 1/3 of the time; ability to talk or hear up to 2/3 of the time and sitting over 2/3 of the time. Must have clear vision at 20 inches or less (close vision).
• Work Environment: Moderate noise level.

Special Conditions

• Evening and weekend rotations required.

Posting Details

Posting Number: 26ST1174

Regional Campus: Rutgers Biomedical and Health Sciences (RBHS)

Home Location Campus: Downtown New Brunswick

City: New Brunswick

State: NJ

Pre‑employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non‑Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement