Patient Access & Billing Concierge

FMOL Health; Lafayette (LA); On-site; USD 34,000 - 42,000; Full time

Job summary

FMOL Health is seeking a detail-oriented front desk patientregistrar to accurately register patients in the EMR and verify insurancecoverage. You will collect payments, inform patients about charges, and ensurean excellent patient experience.

Responsibilities include greeting patients, updating records, managingpatient flow, and coordinating with physicians to complete referrals in a timelymanner. A 6-month front desk or medical office background and strong computer literacyare required.

Qualifications

• 6 months experience in a customer service/front desk role or a graduate of a front office/medical office program.
• Bachelor's degree may substitute for experience.
• High School Diploma or Equivalent required.
• Professional demeanor and excellent customer service skills.

Responsibilities

• Provide customer service and inform patients about billing procedures and charges.
• Greet patients and ensure a courteous clinic welcome.
• Answer questions and address concerns with minimal complaints.
• Obtain and edit patient and insurance information in the EMR system.
• Register patients in Epic and manage patient flow through the clinic.
• Review accounts to determine financial responsibility and arrange payment plans.
• Assist patients with access to government and community resources.
• Coordinate referrals with physicians and other staff to meet payor requirements.
• Facilitate patient access to MyChart and other information.

Skills

Customer service

Front desk

Epic software

Multi-tasking

Critical thinking

Computer literacy

Education

High School Diploma or Equivalent

Bachelor's degree may substitute for experience

Tools

Epic EMR

Job description

FMOL Health is seeking a detail-oriented front desk patientregistrar to accurately register patients in the EMR and verify insurancecoverage. You will collect payments, inform patients about charges, and ensurean excellent patient experience.

Responsibilities include greeting patients, updating records, managingpatient flow, and coordinating with physicians to complete referrals in a timelymanner. A 6-month front desk or medical office background and strong computer literacyare required.