Patient Access & Billing Specialist

Fmolhs; Lafayette, Northern (LA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

FMOL Health in Lafayette, LA is seeking a Patient Access Representative for the Adult Primary Care Clinic. You will register patients in the EMR, verify insurance coverage, collect payments, and ensure a best-in-class patient experience on-site.

Under supervision, you will navigate Epic to manage patient flow, assess financial responsibility, assist with government resources, and coordinate referrals with physicians while delivering courteous, clear service.

Qualifications

• 6 months experience in a customer service/front desk role or a front office/medical office program.
• Bachelor's degree may substitute for experience.
• Education: High School Diploma or Equivalent
• Special Skills: Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.

Responsibilities

• Register patients in the EMR and verify insurance coverage.
• Collect payments and explain billing procedures to patients.
• Monitor patient flow and manage scheduling to optimize patient experience.
• Coordinate referrals with providers and payor requirements.
• Assist patients with access to government and community resources.
• Maintain accurate patient records and charges in the system.

Skills

Customer service

Front desk

Multi-tasking

Critical thinking

Computer literacy

Epic proficiency

Education

High school diploma or equivalent

Bachelor's degree may substitute for experience

Job description

FMOL Health in Lafayette, LA is seeking a Patient Access Representative for the Adult Primary Care Clinic. You will register patients in the EMR, verify insurance coverage, collect payments, and ensure a best-in-class patient experience on-site.

Under supervision, you will navigate Epic to manage patient flow, assess financial responsibility, assist with government resources, and coordinate referrals with physicians while delivering courteous, clear service.