Patient Access & Authorization Specialist

electromedinc; United States; Hybrid; USD 30,000 - 41,000; Full time

Benefits offered by this job

6 weeks off annually

Employee bonus plan

Flexible hybrid/remote work options

Full pay maternity/paternity leaves

Employee recognition program

Training opportunities

Job summary

Electromed is seeking a Patient Account Liaison responsible for guiding referrals from intake to shipping and insurance approval. You will serve as the primary contact for patients, clinics, and Clinical Area Managers within your territory, handling intake, payer documentation, authorizations, and patient payment support.

The role emphasizes HIPAA compliance, meticulous data handling, and collaboration with internal teams to ensure timely service and accurate records.

Qualifications

• Extensive customer service experience with phone contact, preferably in a call center environment.
• Substantial experience working directly with providers in healthcare or DME setting.
• Strong experience with insurance benefits, coverage, and authorizations.
• Familiarity with Protected Patient Info and HIPAA laws.

Responsibilities

• Review referrals and intake information for required documentation and medical necessity.
• Submit and obtain insurance authorizations and patient documents.
• Act as the main contact between physician, patient, and CAM throughout referral process.
• Educate patients on treatment options and ensure patient data is accurate and complete.

Skills

Customer service

Healthcare experience

Call center experience

Insurance knowledge

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Electromed is seeking a Patient Account Liaison responsible for guiding referrals from intake to shipping and insurance approval. You will serve as the primary contact for patients, clinics, and Clinical Area Managers within your territory, handling intake, payer documentation, authorizations, and patient payment support.

The role emphasizes HIPAA compliance, meticulous data handling, and collaboration with internal teams to ensure timely service and accurate records.