Patient Access Associate — Scheduling & Verification

1810 Wentworth-Douglass Hospital; Dover (NH); On-site; USD 25,000 - 34,000; Full time

Job summary

Wentworth-Douglass Hospital in Dover, NH, is seeking a patient access specialist to greet and assist patients at check-in and discharge, verify demographics and insurance, and enter information into our system. You will also schedule appointments, explain billing policies, and collect payments with accuracy and empathy.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced setting. Experience in patient access or registration is preferred.

Qualifications

• Education: High School Diploma or Equivalent required.
• Experience admitting, scheduling, registration, or insurance verification preferred (1–2 years).
• Knowledge of medical terminology and verification procedures preferred.

Responsibilities

• Greet patients in a professional and friendly manner.
• Collect and verify patient demographics and insurance information and enter into systems.
• Schedule appointments and confirm patient information.
• Explain insurance and billing policies to patients.
• Process payments and provide receipts.
• Obtain pre-authorization for procedures as needed.
• Handle patient questions and escalate complex issues as required.

Skills

Excellent communication

Attention to detail

Medical terminology

Insurance verification

Education

High School Diploma or Equivalent

Tools

Insurance verification software

Job description

Wentworth-Douglass Hospital in Dover, NH, is seeking a patient access specialist to greet and assist patients at check-in and discharge, verify demographics and insurance, and enter information into our system. You will also schedule appointments, explain billing policies, and collect payments with accuracy and empathy.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced setting. Experience in patient access or registration is preferred.