Patient Access Associate - Day Shift (Part-Time)

Wentworth-Douglass Physicians Organization (WDP); Dover (NH); On-site; USD 25,000 - 34,000; Part time

Job summary

Wentworth-Douglass Hospital in Dover, NH is seeking a part-time Day Shift Patient Access Clerk to support efficient patient check-in and discharge, verify insurance coverage, collect demographic information, and guide patients through policies and procedures.

Qualifications include a High School Diploma or equivalent and 1–2 years of admitting, scheduling, registration, or insurance verification experience; strong communication, attention to detail, and basic computer skills are essential.

Qualifications

• Knowledge of medical terminology and insurance verification procedures preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Basic computer proficiency.

Responsibilities

• Greet patients in a professional and friendly manner.
• Collect and verify patient demographic and insurance information, as well as enter information into systems.
• Schedule appointments and confirm patient information.
• Explain insurance and billing policies/procedures to patients.
• Process payments and provide receipts.
• Obtain pre-authorization for procedures as needed.
• Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager.

Skills

Medical terminology

Insurance verification

Communication skills

Attention to detail

Basic computer proficiency

Fast-paced environment

Education

High School Diploma or Equivalent

Job description

Wentworth-Douglass Hospital in Dover, NH is seeking a part-time Day Shift Patient Access Clerk to support efficient patient check-in and discharge, verify insurance coverage, collect demographic information, and guide patients through policies and procedures.

Qualifications include a High School Diploma or equivalent and 1–2 years of admitting, scheduling, registration, or insurance verification experience; strong communication, attention to detail, and basic computer skills are essential.