ED Patient Access Coordinator | Day Shift

Partner's Healthcare; Dover (NH); On-site; USD 23,000 - 34,000; Full time

Job summary

Mass General Brigham in Dover, NH seeks a Customer Access representative to ensure smooth patient check-in and discharge with friendly service. Responsibilities include collecting demographics and insurance information, scheduling, explaining billing policies, processing payments, and obtaining pre-authorizations.

The role requires a High School diploma and 1-2 years' experience in admissions or registration.

Qualifications

• Knowledge of medical terminology and insurance verification procedures preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Basic computer proficiency.

Responsibilities

• Greet patients in a professional and friendly manner.
• Collect and verify patient demographic and insurance information, and enter information into systems.
• Schedule appointments and confirm patient information.
• Explain insurance and billing policies/procedures to patients.
• Process payments and provide receipts.
• Obtain pre-authorization for procedures as needed.
• Handle patient questions and escalate complex issues to senior staff or manager.

Skills

Medical terminology

Insurance verification

Fast-paced environment

Multi-tasking

Communication

Interpersonal skills

Attention to detail

Problem solving

Basic computer skills

Education

High School Diploma

Job description

Mass General Brigham in Dover, NH seeks a Customer Access representative to ensure smooth patient check-in and discharge with friendly service. Responsibilities include collecting demographics and insurance information, scheduling, explaining billing policies, processing payments, and obtaining pre-authorizations.

The role requires a High School diploma and 1-2 years' experience in admissions or registration.