Patient Access Associate – Registration & Insurance (Sign-On Bonus)

Jobtome; Minneapolis (MN); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus for external candidates

Paid time off

Medical, dental, vision, life, AD&D

401(k) plan

Education reimbursement

Employee discounts

Job summary

Optum, in partnership with Allina Health, seeks a Patient Access Representative for the Minneapolis location. You will be the first point of contact for patients, ensuring accurate registration, insurance verification, and financial counseling while delivering exceptional customer service.

Join a collaborative team in a fast-paced environment, supporting clinical staff and revenue cycle processes to improve patient experience and access to care.

Qualifications

• 6+ months of customer service experience in a healthcare setting or similar.
• Intermediate level of proficiency in computer skills with the ability to learn and navigate multiple software systems.
• Ability to work the 14-day rotating block schedule.
• Must be 18 years of age or older.

Responsibilities

• Register patients and provide excellent customer service.
• Greet patients and visitors professionally and compassionately.
• Verify demographics and insurance information in the EMR.
• Collect copayments and explain estimated financial responsibilities.
• Assist with scheduling add-ons or follow-up appointments and direct patients accordingly.
• Provide wayfinding and guide patients to appointments or procedures.
• Handle inbound and outbound calls with prompt, courteous service.
• Collaborate with clinical staff to resolve registration issues and improve patient experience.
• Support insurance verification and revenue cycle tasks as needed.
• Assist with onboarding, training, and mentoring as required.

Skills

Customer service

Computer skills

Tools

Epic EMR

Job description

Optum, in partnership with Allina Health, seeks a Patient Access Representative for the Minneapolis location. You will be the first point of contact for patients, ensuring accurate registration, insurance verification, and financial counseling while delivering exceptional customer service.

Join a collaborative team in a fast-paced environment, supporting clinical staff and revenue cycle processes to improve patient experience and access to care.