Patient Access Associate I: Seamless Check-In & Insurance

CommonSpirit Health; Lufkin (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

CommonSpirit Health in Lufkin, TX seeks a Patient Access Representative to manage the patient intake process, verify insurance, collect payments, schedule appointments, and handle referrals.

You will interact with patients in person and by phone, demonstrate strong customer service, and apply knowledge of billing and medical terminology to ensure a smooth check-in experience. The role emphasizes accuracy and teamwork within a clinic setting.

Qualifications

• High school academics required; diploma or GED at hire.
• Understanding of billing, insurance verification, and medical terminology.
• Experience with patient registration processes is a plus.

Responsibilities

• Assembles data and documents for complete patient registration and insurance verifications.
• Enters patient demographic information and uses systems for eligibility/authorization.
• Assesses financial responsibility and collects co-pays/deductibles at admission.
• Informs patients and families about payment policies and methods.
• Obtains funding information and resources for eligible patients.
• Uses payer resources to determine eligibility and initiate referrals/charities.

Skills

Customer service

Insurance knowledge

Billing knowledge

Medical terminology

Scheduling

Data entry

Payment collection

Education

High School Graduate General Studies

High School GED General Studies

None, upon hire

Job description

CommonSpirit Health in Lufkin, TX seeks a Patient Access Representative to manage the patient intake process, verify insurance, collect payments, schedule appointments, and handle referrals.

You will interact with patients in person and by phone, demonstrate strong customer service, and apply knowledge of billing and medical terminology to ensure a smooth check-in experience. The role emphasizes accuracy and teamwork within a clinic setting.