Patient Access Specialist II

St Joseph Health; Bryan (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

CommonSpirit Health seeks a Patient Access Representative to manage the patient intake process, interact with patients in person and by phone, and coordinate check-in/out, data collection, and payments. You will validate insurance, schedule appointments, and handle referrals and authorizations.

You will need strong customer service, knowledge of insurance and billing, and familiarity with medical terminology to ensure a smooth, high-quality intake experience for patients and families.

Qualifications

• Customer service and insurance billing knowledge required
• Experience with medical terminology and billing procedures preferred
• Strong communication and problem-solving abilities required

Responsibilities

• Manage patient intake and check-in/out processes
• Collect data and payments; validate insurance
• Schedule appointments and process referrals and authorizations
• Explain financial responsibilities to patients and guarantors
• Counsel patients on coverage and billing procedures
• Communicate clearly with patients, staff and providers

Skills

Customer service

Insurance knowledge

Billing knowledge

Medical terminology

Critical thinking

Education

High School Diploma

GED

Job description

CommonSpirit Health seeks a Patient Access Representative to manage the patient intake process, interact with patients in person and by phone, and coordinate check-in/out, data collection, and payments. You will validate insurance, schedule appointments, and handle referrals and authorizations.

You will need strong customer service, knowledge of insurance and billing, and familiarity with medical terminology to ensure a smooth, high-quality intake experience for patients and families.