Patient Access Specialist: Smooth Check-In & Insurance

Baylor St Luke's Medical Group; Lufkin (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Baylor St Luke's Medical Group seeks a Patient Access Representative to manage the patient intake process in our clinic, handling check-in/out, data collection, payments, insurance validation, and scheduling. You will interact with patients in person and by phone, ensuring a seamless registration experience.

The role requires knowledge of insurance, billing, and medical terminology, with strong customer service and critical thinking.

Qualifications

• Experience with patient registration and intake processes.
• Knowledge of insurance verifications and authorizations.
• Strong customer service and communication skills.

Responsibilities

• Assemble data and documents for complete patient registration and insurance verifications.
• Enter patient demographics and use applications for eligibility and authorization.
• Assess financial responsibility and collect co-pays and deductibles.
• Inform about hospital policies on payment methods.
• Document funding information and assist with charitable resources.
• Use payer resources to determine eligibility and initiate referrals.

Skills

Customer service

Insurance knowledge

Billing knowledge

Medical terminology

Education

High School Diploma

GED

Job description

Baylor St Luke's Medical Group seeks a Patient Access Representative to manage the patient intake process in our clinic, handling check-in/out, data collection, payments, insurance validation, and scheduling. You will interact with patients in person and by phone, ensuring a seamless registration experience.

The role requires knowledge of insurance, billing, and medical terminology, with strong customer service and critical thinking.