Patient Access I: Registration & Insurance Support

Medical University of South Carolina; Columbia (SC); Presencial; USD 25.000 - 30.000; Jornada completa

Descripción de la vacante

The Medical University of South Carolina MUHA is seeking a detail-oriented front-line staff member to handle patient preadmission and admission data, ensuring accurate data entry and adherence to policies. You will liaise between patients, financial counselors and hospital accounting to uphold regulatory standards.

Key responsibilities include guiding registration procedures, insurance verification, scheduling coordination and issue resolution to enhance patient access and satisfaction.

Formación

• High school diploma and 1 year of experience in customer service, healthcare or a related field.
• Ability to interpret and apply financial procedures and regulations is preferred.
• Previous experience with hospital information systems or word processing preferred.

Responsabilidades

• Assist Patient Access Representative I staff with registration, insurance verification and customer service best practices.
• Serve as a subject matter expert on patient access workflows, policies and procedures.
• Coordinate patient flow and scheduling to ensure accurate registration and check-in processes.
• Handle escalated patient inquiries or complaints and provide solutions to improve satisfaction.
• Collaborate with clinical departments to address patient care needs and scheduling conflicts.
• Conduct quality assurance audits of patient registration data and documentation for accuracy and compliance.
• Assist with training new staff and ongoing education on patient access policies.
• Monitor KPIs related to patient access metrics such as registration accuracy and wait times.
• Participate in departmental meetings and initiatives to improve efficiency and patient experience.

Conocimientos

Customer service

Healthcare experience

Financial procedures

Educación

High school diploma

Herramientas

Hospital information systems

Descripción del empleo

The Medical University of South Carolina MUHA is seeking a detail-oriented front-line staff member to handle patient preadmission and admission data, ensuring accurate data entry and adherence to policies. You will liaise between patients, financial counselors and hospital accounting to uphold regulatory standards.

Key responsibilities include guiding registration procedures, insurance verification, scheduling coordination and issue resolution to enhance patient access and satisfaction.