Patient Services Associate – Front Desk & Scheduling

Rochester Regional Health; Town of Pittsford, Northern (NY, KY); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health in Pittsford, NY is seeking an Access Associate to greet patients, perform check-in/out, and process payments. You will be the first contact for patients and families.

This full-time role at the Neck & Head Center requires friendly service, accurate registration, insurance verification, and billing support. Hours are 40 per week, Monday through Friday, 8am to 4:30pm, at 77 Sully's Trail.

Compensation ranges from $17.85 to $20.00 per hour with benefits available.

Qualifications

• 2-year degree or equivalent combination of education and work experience.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

Customer service

Communication

Intermediate computer skills

Education

2-year degree or equivalent combination of education and work experience

Job description

Rochester Regional Health in Pittsford, NY is seeking an Access Associate to greet patients, perform check-in/out, and process payments. You will be the first contact for patients and families.

This full-time role at the Neck & Head Center requires friendly service, accurate registration, insurance verification, and billing support. Hours are 40 per week, Monday through Friday, 8am to 4:30pm, at 77 Sully's Trail.

Compensation ranges from $17.85 to $20.00 per hour with benefits available.