Patient Access Associate | Front Desk & Financial Clearance

Community Health Network (Indianapolis); Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Health Network in Indianapolis seeks an Associate Patient Access Representative at Community Hospital North to handle first-contact patient access, registrations and financial clearance, with responsibilities spanning check-ins, scheduling and insurance verification.

The role emphasizes accurate data entry, CMS readiness, and ensuring patients are prepared for visits with compliant processes across ambulatory and hospital settings.

Qualifications

• High School Diploma or GED equivalent (Required).
• 1+ years: Experience in healthcare office setting and/or strong customer service.
• Registration/Admissions: proficient in inpatient, outpatient and emergency admits.
• Completes Admissions, Discharges, and Transfers in a timely manner.
• Ability to monitor and perform patient hospital/ambulatory movement.
• Uses EPIC work queue to pre-register scheduled patients.
• Verifies medical necessity per CMS standards and communicates coverage information.
• Accurately enters demographics, insurance, and financial information.

Responsibilities

• The Associate Patient Access Representative is the first contact for visitors, handling customer service, patient registration, and financial clearance.
• This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management.
• Ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for visits.

Skills

Customer service

Registration/Admissions

HIPAA awareness

Education

High School Diploma or GED

Tools

EPIC

Job description

Community Health Network in Indianapolis seeks an Associate Patient Access Representative at Community Hospital North to handle first-contact patient access, registrations and financial clearance, with responsibilities spanning check-ins, scheduling and insurance verification.

The role emphasizes accurate data entry, CMS readiness, and ensuring patients are prepared for visits with compliant processes across ambulatory and hospital settings.