Patient Access Associate 2 - MSC Shared Services

Inova Health; Ashburn (VA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Retirement match

Education assistance

Mental health support

Job summary

Inova Shared Services - Ashburn seeks a dedicated Patient Access Associate 2 to join our team on a full-time, Monday-Friday schedule. You will admit and schedule patients, verify insurance coverage, and provide financial counseling under Inova Health System's Service Excellence standards.

We emphasize safety, quality, and patient experience, with strong benefits and ongoing education support. The role requires excellent communication and empathy in daily patient interactions and coordination

Qualifications

• Minimum education: High School Diploma or GED.
• Healthcare access experience or revenue cycle experience preferred.
• Bachelor's degree acceptable in lieu of experience.

Responsibilities

• Admit/schedule patients.
• Verify insurance coverage and determine payment responsibilities.
• Provide financial counseling to patients about costs and charges.
• Communicate scheduling changes to patients, staff, physicians, and representatives.
• Explain insurance benefits and patient liability clearly.
• Identify payroll authorization and referral requirements to patients.
• Report safety hazards and act to protect patients and guests when needed.
• Maintain accurate workflow and reduce repetitive errors through process improvements.

Skills

Empathy

Customer service

Insurance verification

Financial counseling

Communication

Education

High School Diploma or GED

Job description

Inova Shared Services - Ashburn is looking for a dedicated Patient Access Associate 2 to join the team. This is full-time, Monday-Friday. As a Patient Access Associate 2, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling.

Inova is consistently ranked as a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health : offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement : Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support : offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Associates 2 Job Responsibilities

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

Minimum Qualifications

• Education: High School Diploma or GED
• Experience: 1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor's degree

Preferred Qualifications

• 2 years of customer service experience
• 1 year healthcare experience