Patient Access Associate 2 - MSC Shared Services

Inova Health System; Ashburn (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement match (5%)

Education assistance (up to $5,250/yr)

Mental health support

Job summary

Inova Health System in Ashburn, VA, is seeking a Patient Access Associate 2 to join our Shared Services team on a full-time, Monday–Friday schedule. The role focuses on admitting and scheduling patients, verifying insurance, and providing financial counseling.

You will explain benefits and patient liability, communicate scheduling changes, and support efficient workflows while upholding our Service Excellence standards.

Qualifications

• High School Diploma or GED required.
• 1 year of healthcare patient access experience, or 1 year experience in healthcare revenue cycle, or bachelor’s degree.
• Preferred: 2 years of customer service experience and 1 year healthcare experience.

Responsibilities

• Admit and schedule patients, verify insurance coverage and provide financial counseling.
• Communicate scheduling changes to patients, staff, physicians and patient representatives.
• Explain insurance benefits and patient liability.
• Identify payroll authorization and referral requirements for patients.
• Ensure smooth workflow by improving current procedures and reducing errors.
• Escalate issues when needed to resolve problems.

Skills

Customer service

Education

High School Diploma or GED

Job description

Patient Access Associate 2 - MSC Shared Services

Ashburn, VA, United States

Job Description

Inova Shared Services - Ashburn is looking for a dedicated Patient Access Associate 2 to join the team. This is full-time, Monday-Friday. As a Patient Access Associate 2, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling.

Inova is consistently ranked as a national healthcare leader in safety, quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Associates 2 Job Responsibilities:

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

Minimum Qualifications:

Education:High School Diploma or GED

Experience:1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor’s degree

Preferred Qualifications:

• 2 years of customer service experience
• 1 year healthcare experience

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.