Patient Access Supervisor - Pre Service

Inova Health System; Virginia (MN); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision coverage

Retirement matching 5%

Education assistance

Student loan assistance

Mental health resources

Job summary

Inova Health System seeks a dedicated Patient Access Supervisor for a full-time hybrid role (Mon-Fri 8:30 AM–5:00 PM). You will oversee the patient access team, ensure key deliverables, manage performance, and escalate issues to leadership as needed.

The role emphasizes coaching staff, cross-functional collaboration, and staying current with payer regulations to support efficient insurance verification and payment workflows.

Qualifications

• Education - High School diploma or equivalent
• Experience - 3 years of patient access experience

Responsibilities

• Oversees and assists team members in assigned functional area, ensuring key-deliverables and quality standards are met and escalates issues to senior leaders as needed.
• Collaborates with colleagues and leaders to resolve cross-departmental issues; coaches staff on analysis and decision-making methods and tools; shares lessons learned.
• Coaches staff to identify problems and develop solutions; facilitates problem-solving sessions using structured methods; shares accomplishments across teams.
• Recognizes and resolves system and payer rejections/denials using established actions.
• Keeps current with insurance, contractual and payer regulations, medical policies, transaction/code sets, and general payment methods to ensure proper adjudication and compliance.
• Maintains knowledge of changes in healthcare industry impacting insurance verification and discusses implications with affected roles.

Skills

Team supervision

Coaching staff

Problem solving

Interdepartmental collaboration

Education

High School diploma or equivalent

Job description

Inova is looking for a dedicated Patient Access Supervisor to join the team. This role will be Full-Time Monday through Friday 8:30AM to 5:00PM Hybrid

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.

Retirement:Inova matches the first 5% of eligible contributions – starting on your first day.

Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.

Mental Health Support:offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

• Oversees and assists team members in assigned functional area, which may include but not limited to, ensuring team is meeting key-deliverables and quality standards, addressing and resolving challenges, managing and tracking performance, and assisting in time management and scheduling; escalates issues to senior leaders as needed.
• Collaborates with colleagues, other managers and team leaders to solve cross-departmental issues and conflicts; Coaches staff/team on analysis and decision making methods and tools; Shares lessons learned with staff/team and other departments.
• Coaches staff to be proactive in identifying problems and developing/recommending solutions; Facilitates staff and team problem solving sessions by using structured problem solving methods/tools; Shares accomplishments in identifying/resolving problems across teams/staff.
• Recognizes and resolves system as well as payer rejections/denials by using established courses of action.
• Stays current with relevant insurance, contractual and/or third party payer regulations, medical policies, transaction/code sets and general payment methods needed to ensure proper adjudication and compliance with industry standards.
• Maintains knowledge of changes in the healthcare industry that impact insurance verification while making recommendations for implementations; Recognizes the needs of, and conducts, appropriate conversations with individuals whose roles are impacted by change initiatives.
• May perform additional duties as assigned.

Additional Requirements

• Education - High School diploma or equivalent
• Experience - 3 years of patient access experience

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world‑class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best‑in‑class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy‑related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.