Patient Access Associate

Inova Health System; Virginia (MN); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement: company match 5%

Education assistance up to $5,250/year

Student loan assistance up to $10,000

Mental health support

Paid time off and parental leave

Job summary

Inova Health System is seeking a dedicated Patient Access Associate to join the team. The role is Monday through Friday, full-time, hybrid.

The organization is recognized for safety, quality, and patient experience, with strong benefits and a focus on work-life balance, including remote and hybrid career opportunities.

Qualifications

• Education – High School or GED.
• Healthcare experience and customer service background preferred.
• Bilingual in Spanish is a plus.

Responsibilities

• Patient Intake, Registration and Documentation: Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms.
• Administrative & Technology Operations: Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools.
• Case Management Tasks: Notifies case managers and documents referrals.
• Financial Counseling: Provides estimates and collects payments.
• Insurance & Contract Coordination: Verifies basic eligibility and coverage.
• Inquiries & Patient Concerns: Answers routine questions and escalates issues.
• Health Information Management (HIM) Coordination: Flags duplicate records and scans identification.
• Utilization Review Coordination: Flags cases needing review.
• Compliance: Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.

Skills

Customer service

Bilingual (Spanish)

Healthcare experience

Education

High School or GED

Job description

Inova is Looking for a dedicated Patient Access Associate to join the team. This role will be Monday through Friday full-time hybrid.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.

• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.

• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.

• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

• Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities

Job Responsibilities

• Patient Intake, Registration and Documentation: Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms.
• Administrative & Technology Operations: Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools.
• Case Management Tasks: Notifies case managers and documents referrals.
• Financial Counseling: Provides estimates and collects payments.
• Insurance & Contract Coordination: Verifies basic eligibility and coverage.
• Inquiries & Patient Concerns: Answers routine questions and escalates issues.
• Health Information Management (HIM) Coordination: Flags duplicate records and scans identification.
• Utilization Review Coordination: Flags cases needing review.
• Compliance: Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
  May perform additional duties as assigned.

Additional Requirements

Education – High School or GED

Preferred Qualifications:

• contact center/healthcare experience preferred, has customer service, bilingual (Spanish)