Patient Access Supervisor - Pre Service

Inova Health System; Falls Church (VA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) match

Education assistance

Student loans reimbursement

Mental health support

PTO & parental leave

Flexible schedules

Remote/hybrid opportunities

Job summary

Inova Health System is seeking a dedicated Patient Access Supervisor to join our team. This full-time position offers a hybrid work arrangement with hours from 8:30 AM to 5:00 PM, Monday through Friday, in Falls Church, VA.

The role emphasizes leadership, workflow optimization, and collaboration with multiple departments to ensure smooth patient access operations. The supervisor will guide staff, monitor performance, and address issues while staying current on payer regulations and policies to

Qualifications

• Education - High School diploma or equivalent.
• Experience - 3 years of patient access experience.

Responsibilities

• Oversees and assists team members in assigned functional area, ensuring deliverables and quality standards; manages time and scheduling; escalates issues as needed.
• Collaborates with colleagues and other managers to solve cross-departmental issues; coaches staff on analysis and decision-making methods and tools.
• Coaches staff to identify problems and develop solutions; facilitates problem-solving sessions; shares successes across teams.
• Maintains knowledge of insurance verification, payer regulations, and compliance to ensure proper adjudication.

Skills

Team supervision

Coaching

Problem solving

Cross-department collaboration

Education

High School diploma or equivalent

Job description

Inova is looking for a dedicated Patient Access Supervisor to join the team. This role will be Full-Time Monday through Friday 8:30AM to 5:00PM Hybrid

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities

Job Responsibilities

• Oversees and assists team members in assigned functional area, which may include but not limited to, ensuring team is meeting key-deliverables and quality standards, addressing and resolving challenges, managing and tracking performance, and assisting in time management and scheduling; escalates issues to senior leaders as needed.
• Collaborates with colleagues, other managers and team leaders to solve cross-departmental issues and conflicts; Coaches staff/team on analysis and decision making methods and tools; Shares lessons learned with staff/team and other departments.
• Coaches staff to be proactive in identifying problems and developing/recommending solutions; Facilitates staff and team problem solving sessions by using structured problem solving methods/tools; Shares accomplishments in identifying/resolving problems across teams/staff.
• Recognizes and resolves system as well as payer rejections/denials by using established courses of action.
• Stays current with relevant insurance, contractual and/or third party payer regulations, medical policies, transaction/code sets and general payment methods needed to ensure proper adjudication and compliance with industry standards.
• Maintains knowledge of changes in the healthcare industry that impact insurance verification while making recommendations for implementations; Recognizes the needs of, and conducts, appropriate conversations with individuals whose roles are impacted by change initiatives.
• May perform additional duties as assigned.

Additional Requirements

• Education - High School diploma or equivalent
• Experience - 3 years of patient access experience