Patient Access & Appointment Specialist

Paycom; Elkhart (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

HealthLinc is seeking a Patient Service Representative in Elkhart, IN to handle patient check-ins/outs, verify insurance, collect payments, and schedule appointments. The role requires strong customer service, communication, and teamwork with care providers and other staff.

The position emphasizes accurate data entry, payments processing, and adherence to PCMH-aligned quality initiatives. A High School diploma is required, with 1–3 years of healthcare admin experience preferred.

Qualifications

• High School diploma or equivalent is required.
• 1–3 years of healthcare administrative experience is preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Greet patients and staff professionally.
• Schedule and check in/out patients.
• Verify and update insurance information at visits.
• Process payments and issue receipts.
• Route calls to appropriate destinations.
• Coordinate prescription refills with providers.
• Register new patients per policies.
• Run eligibility verifications.
• Follow up on messages and appointments.
• Maintain knowledge of HealthLinc resources.

Skills

Customer service

Written communication

Verbal communication

Teamwork

Basic math

Adaptability

Education

High School diploma

Tools

PHreesia

EHR

Microsoft 365

Online sources

Job description

HealthLinc is seeking a Patient Service Representative in Elkhart, IN to handle patient check-ins/outs, verify insurance, collect payments, and schedule appointments. The role requires strong customer service, communication, and teamwork with care providers and other staff.

The position emphasizes accurate data entry, payments processing, and adherence to PCMH-aligned quality initiatives. A High School diploma is required, with 1–3 years of healthcare admin experience preferred.