Patient Access & Scheduling Specialist

Healthlinc; Valparaiso (IN); On-site; USD 32,000 - 48,000; Full time

Job summary

HealthLinc is seeking a Patient Service Representative to greet patients, check them in and out, verify insurance, accept payments, and schedule appointments. You will work closely with other Patient Service Representatives and report to the Assistant Site Operations Director.

This role requires strong customer service, teamwork, and accurate data entry in PHreesia and EHR systems, with a focus on supporting PCMH initiatives and staff collaboration.

Qualifications

• High school diploma or equivalent.
• 1–3 years of healthcare administrative experience (preferred).

Responsibilities

• Greet patients and check them in/out for appointments.
• Verify and update insurance information at every visit.
• Process payments, issue receipts, and update journals.
• Schedule new appointments and coordinate with providers on refills.
• Register new patients per policies and procedures.
• Run automatic eligibility verifications.
• Handle voicemails and set follow-up appointments.
• Maintain HealthLinc patient resources knowledge.
• Support PCMH quality improvement initiatives.

Skills

Customer service

Communication

Teamwork

Time management

Organizational skills

Adaptability

Basic math

PHreesia

EHR

Microsoft 365

Education

High School diploma or equivalent

Tools

PHreesia

EHR

Microsoft 365

Online sources

Job description

HealthLinc is seeking a Patient Service Representative to greet patients, check them in and out, verify insurance, accept payments, and schedule appointments. You will work closely with other Patient Service Representatives and report to the Assistant Site Operations Director.

This role requires strong customer service, teamwork, and accurate data entry in PHreesia and EHR systems, with a focus on supporting PCMH initiatives and staff collaboration.