Patient Service Rep (52071)

Paycom; Elkhart (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

HealthLinc is seeking a Patient Service Representative in Elkhart, IN to handle patient check-ins/outs, verify insurance, collect payments, and schedule appointments. The role requires strong customer service, communication, and teamwork with care providers and other staff.

The position emphasizes accurate data entry, payments processing, and adherence to PCMH-aligned quality initiatives. A High School diploma is required, with 1–3 years of healthcare admin experience preferred.

Qualifications

• High School diploma or equivalent is required.
• 1–3 years of healthcare administrative experience is preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Greet patients and staff professionally.
• Schedule and check in/out patients.
• Verify and update insurance information at visits.
• Process payments and issue receipts.
• Route calls to appropriate destinations.
• Coordinate prescription refills with providers.
• Register new patients per policies.
• Run eligibility verifications.
• Follow up on messages and appointments.
• Maintain knowledge of HealthLinc resources.

Skills

Customer service

Written communication

Verbal communication

Teamwork

Basic math

Adaptability

Education

High School diploma

Tools

PHreesia

EHR

Microsoft 365

Online sources

Job description

Job Details: Job Location: HC Simpson - Elkhart, IN 46516, Position Type: Full Time, Education Level: High School, Travel Percentage: None, Job Shift: Day, Job Category: Health Care, As a Patient Service Representative, you will be checking patients in and out of their appointments, verifying insurance, accepting payments, and scheduling for new appointments. This position works closely with the other Patient Service Representatives and reports to the Assistant Site Operations Director.

JOB RESPONSIBILITIES:

• Greets public, staff, and others in a professional and courteous manner.
• Schedules patients and checks them in and out for their appointments.
• Verifies and updates insurance information at every patient visit.
• Receives, screens and routes calls to appropriate destination.
• Accepts payments, issues receipts, and updates journal as needed.
• Coordinates with providers on patient prescription refills as needed.
• Registers new patients in accordance with policies and procedures.
• Runs Automatic Eligibility Verifications.
• Follows up with Voice mail messages and setting appointments.
• Maintains general knowledge of HealthLinc Patient Resources.
• All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
• Performs other duties as assigned.

Level 2 (in addition to above)

• Generates patient demographic sheet and route slip for each medical visit.
• Posts patient payments for Medical/Dental.
• Performs financial intakes on all referred patients as needed.

Level 3 (in addition to above)

• Closes medical/dental encounters daily.

Qualifications: REQUIRED QUALIFICATIONS:

Education/Training

• High School diploma or equivalent

Experience

• At least 1-3 years of healthcare administrative experience (not required but highly preferred)

Skills/Job Requirement

• Strong customer service skills
• Excellent written and verbal communication skills
• Proven ability to work well in a team environment
• Basic math skills needed to process simple payments
• Strong organizational and time management skills
• Ability to remain flexible and adaptable

Technology Skills

• Computer and software skills (PHreesia, EHR, Microsoft 365, Online Sources, etc.)
• Multi-line telephone and other office equipment such as printers, fax machines, etc.

DIRECT SUPERVISION:

N/A

REQUIRED TRAININGS:

• All assigned Relias training