Patient Services Associate: Check-In, Scheduling & Billing

Paycom; South Bend (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

HealthLinc in South Bend, IN is seeking a Patient Service Representative to check patients in and out of appointments, verify insurance, collect payments, and schedule for new appointments. This role reports to the Assistant Site Operations Director.

The position requires a High School diploma and 1–3 years of healthcare administrative experience. Strong customer service, communication, teamwork, basic math, and proficiency with PHreesia, EHR, and Microsoft 365 are valued.

Qualifications

• High School diploma or equivalent required.
• Healthcare administrative experience (1–3 years) preferred.

Responsibilities

• Greets public, staff, and others in a professional and courteous manner.
• Schedules patients and checks them in and out for their appointments.
• Verifies and updates insurance information at every patient visit.
• Receives, screens and routes calls to appropriate destination.
• Accepts payments, issues receipts, and updates journal as needed.
• Coordinates with providers on patient prescription refills as needed.
• Registers new patients in accordance with policies and procedures.
• Runs Automatic Eligibility Verifications.
• Follows up with voice mail messages and setting appointments.
• Maintains general knowledge of HealthLinc Patient Resources.
• Performs other duties as assigned.

Skills

Strong customer service skills

Excellent written and verbal

Team collaboration

Basic math skills

Organizational & time mgmt

Flexibility & adaptability

Education

High School diploma or equivalent

Tools

PHreesia

EHR

Microsoft 365

Online Sources

Job description

HealthLinc in South Bend, IN is seeking a Patient Service Representative to check patients in and out of appointments, verify insurance, collect payments, and schedule for new appointments. This role reports to the Assistant Site Operations Director.

The position requires a High School diploma and 1–3 years of healthcare administrative experience. Strong customer service, communication, teamwork, basic math, and proficiency with PHreesia, EHR, and Microsoft 365 are valued.