Patient Access & Scheduling Coordinator

Hancock Health; Greenfield (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Hancock Health in Indiana is seeking a front desk/medical receptionist to register patients, schedule appointments, and handle billing-related tasks. You will greet patients warmly, verify insurance, collect copays, and maintain accurate records.

The role requires strong communication, confidentiality, and teamwork in a fast-paced healthcare setting. Prior healthcare experience is preferred, with a focus on customer service and accuracy.

Qualifications

• Customer service experience in fast-paced healthcare environment.
• Excellent communication, spelling and grammar essential.
• Attention to detail required in data entry and billing.
• Ability to handle patient information confidentially and professionally.
• One plus years in healthcare setting preferred.

Responsibilities

• Schedule patient appointments.
• Interact with patients in a warm, courteous manner.
• Enter data accurately and timely into systems.
• Gather information needed for registration and provide documents.
• Verify patient insurance eligibility.
• Answer phone calls by the third ring.
• Transfer calls to appropriate staff or voicemail.
• Prepare and mail patient correspondence as directed.
• Direct patients and visitors to correct locations.
• Oversee waiting area and coordinate patient movement.
• Participate in department and organizational meetings.
• Perform nasal swabs according to protocol.

Skills

Communication skills

Reading skills

Math skills

Medical terminology

Office equipment

Oral communication

Confidentiality

Teamwork

Software literacy

Education

High school diploma or GED

Tools

Scheduling software

Billing software

EMR system

Excel

Word

Email

Job description

Hancock Health in Indiana is seeking a front desk/medical receptionist to register patients, schedule appointments, and handle billing-related tasks. You will greet patients warmly, verify insurance, collect copays, and maintain accurate records.

The role requires strong communication, confidentiality, and teamwork in a fast-paced healthcare setting. Prior healthcare experience is preferred, with a focus on customer service and accuracy.