Patient Access Advocate - Registration

R1 RCM, Inc.; Richfield (UT); On-site; USD 22,000 - 29,000; Full time

Job summary

R1 RCM, Inc. is seeking a Patient Service Representative (Registration) for an on-site role at Intermountain Health Sevier Valley Hospital in Richfield, UT. The position focuses on welcoming patients, registering them efficiently, and guiding them through the check-in process in a high-volume setting.

You will be the first point of contact, delivering compassionate service, collecting information, and coordinating with care teams to ensure smooth patient flow and timely access to care.

Qualifications

• Exceptional customer service experience and strong communication.
• Ability to multitask with high attention to detail.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus.
• High School Diploma or GED required.
• Ability to pass background check, drug test, and vaccinations.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple systems.
• Answer phones and collect accurate patient information quickly.
• Support timely access to care by minimizing delays in registration.
• Build trust with patients when they are ill or anxious.
• Navigate insurance plans, enter demographics, collect co-pays and provide cost estimates.
• Collaborate with nurses and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Composure

Multitasking

Attention to detail

Adaptability

Patient access experience

Education

High School Diploma or GED

Job description

R1 RCM, Inc. is seeking a Patient Service Representative (Registration) for an on-site role at Intermountain Health Sevier Valley Hospital in Richfield, UT. The position focuses on welcoming patients, registering them efficiently, and guiding them through the check-in process in a high-volume setting.

You will be the first point of contact, delivering compassionate service, collecting information, and coordinating with care teams to ensure smooth patient flow and timely access to care.