Evening Patient Access Specialist — On-Site

RCM Holdco; Park City (UT); Vor Ort; USD 22.000 - 29.000; Vollzeit

Zusammenfassung

R1 is seeking a Patient Service Representative (Registration) to be the first point of contact for patients at Intermountain Health—Park City and Heber Valley Hospitals. You will ensure fast, compassionate access to care and support patient flow through efficient check-in processes.

The role emphasizes accuracy, empathy, and communication across multiple systems, with training provided. This on-site position offers scheduling that supports patient access and revenue cycle success.

Qualifikationen

• Exceptional customer service experience, communication and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).
• High School Diploma or GED.
• Ability to pass background check, drug test, and meet vaccination requirements.

Aufgaben

• Provide exceptional customer service and assist patients and families with the check‑in process working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast‑paced environment
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co‑pays and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

Kenntnisse

Customer service

Communication

Interpersonal skills

Multitasking

Ausbildung

High School Diploma or GED

Jobbeschreibung

R1 is seeking a Patient Service Representative (Registration) to be the first point of contact for patients at Intermountain Health—Park City and Heber Valley Hospitals. You will ensure fast, compassionate access to care and support patient flow through efficient check-in processes.

The role emphasizes accuracy, empathy, and communication across multiple systems, with training provided. This on-site position offers scheduling that supports patient access and revenue cycle success.