Patient Access & Admissions Specialist I

Riverside Nursing Center of Thomaston; Hampton (VA); On-site; USD 22,000 - 29,000; Full time

Job summary

Riverside Health System in Hampton, Virginia is seeking a Patient Access Representative to support patient registration, insurance verification, and documentation. This role handles admissions, uses department systems daily, and supports the manager with special projects to help ensure smooth patient flow.

Qualifications include a High School Diploma or GED; 2 years of Medical Clerical and Behavioral Health Care experience preferred; CPR/BLS and First Aid certifications within 30 days are

Qualifications

• High School Diploma or GED, Required
• 2 years Medical Clerical (Preferred)
• 2 years Behavioral Health Care (Preferred)
• CPR/BLS Certification - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) within 30 Days(Required)
• First Aid - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) within 30 Days(Required)

Responsibilities

• Demonstrates excellent customer service in person or via telephone through answering incoming call or walk in requests for referral for assessment and/or admission to the hospital for psychiatric and/or chemical dependency treatment.
• Completes pre-admission and admission data as part of comprehensive admission process including intake and EMTALA/patient tracker logs used as part of maintaining documentation of patient visits and minimal wait times to ensure patient safety and comfort.
• Works with patients, referral sources, and law enforcement to ensure all required documentation is signed and completed as part of the patient’s medical record.
• Serves as an initial contact for patients, families, referral sources, and/or allied agencies seeking intervention or support.
• Greets persons upon arrival.
• Supports in supervision and comfort of persons.
• Completes thorough and timely insurance verifications, pre-certifications and authorizations to ensure reimbursement from carriers to Riverside Health System for delivered services.
• This includes TDO processing of paperwork and communication HPR5 community resource.
• Completes valuables and contraband search documentation as part of preparing patients for admission to unit.
• Identifies process improvement opportunities related to efficiency, appropriateness, productivity and/or coordination of activities/services with other departments and personnel.
• This includes ordering of office supplies and maintains inventory.
• Closely observes patient behavior and condition while maintaining a safe and clean environment following hospital and unit policies and procedures to include safety rounds and safety checks.
• Consistently demonstrates ability to assess and facilitate/coordinate patient transports and Riverside Health System initiatives with focus to maintain safe practices with the coordination and planning for patient transports.
• Provides assistance for multiple RHS service lines.

Skills

Customer service

Insurance verification

Documentation

Education

High School Diploma or GED

Job description

Riverside Health System in Hampton, Virginia is seeking a Patient Access Representative to support patient registration, insurance verification, and documentation. This role handles admissions, uses department systems daily, and supports the manager with special projects to help ensure smooth patient flow.

Qualifications include a High School Diploma or GED; 2 years of Medical Clerical and Behavioral Health Care experience preferred; CPR/BLS and First Aid certifications within 30 days are