Patient Access & Admissions Specialist

Riverside Health; Hampton (VA); On-site; USD 22,000 - 29,000; Full time

Job summary

Riverside Health System in Hampton, VA is seeking a Patient Access Representative to handle registration, insurance verification, and EMTALA-related documentation for admissions. The role supports patient care delivery and requires strong customer service skills in a fast-paced hospital setting.

Responsibilities include completing intake, coordinating with referral sources, and ensuring accurate patient records and timely insurance authorizations.

Qualifications

• Pre-admission and admission data entry as part of intake process.
• Insurance verifications and authorizations to ensure reimbursement.
• EMTALA/patient tracker logs maintained for accurate records.
• Excellent customer service in person or by phone for referrals and admissions.

Responsibilities

• Answer incoming calls or walk-in requests for referral for admission.
• Complete pre-admission and admission data for patient registration.
• Verify insurance coverage and obtain necessary authorizations.
• Assist with patient transport coordination and safety checks when needed.
• Greet patients and families and provide support during admission process.
• Organize office supplies and support unit workflow.

Skills

Customer service

Data entry

Insurance verification

Pre-admission

Education

High School Diploma or GED

Tools

EMR system

Job description

Riverside Health System in Hampton, VA is seeking a Patient Access Representative to handle registration, insurance verification, and EMTALA-related documentation for admissions. The role supports patient care delivery and requires strong customer service skills in a fast-paced hospital setting.

Responsibilities include completing intake, coordinating with referral sources, and ensuring accurate patient records and timely insurance authorizations.