Patient Access Specialist — Registration & Billing Support

rivhs; Williamsburg (VA); On-site; USD 22,000 - 29,000; Full time

Job summary

Riverside Health System in Williamsburg, Virginia is seeking a Patient Access Representative to register patients and support the revenue cycle by ensuring accurate data and compliant practices.

You will handle patient inquiries, collect demographic and financial information, and maintain patient safety and confidentiality per EMTALA and PHI standards while delivering high-quality customer service.

Qualifications

• High School Diploma or GED required.
• 1 year Billing/Customer Service/Patient Registration preferred.
• CHAA certification within 1 year preferred.

Responsibilities

• Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.
• Ensures all necessary demographic and financial data are obtained and documented into the system.
• Maintains patient safety through correct patient identification practices and PHI confidentiality.
• Works daily reports and account work queues to ensure the integrity of registration data.
• Handles patient inquiries related to registration.
• Calculates payment information, accepts funds and credit accounts for Time of Service collections.
• Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.
• Completes forms and collects documents as needed based on the registration type.

Skills

Customer service

Education

High School Diploma or GED

Certified Healthcare Access Associate (CHAA) - NAHAM within 1 Year (Preferred)

Job description

Riverside Health System in Williamsburg, Virginia is seeking a Patient Access Representative to register patients and support the revenue cycle by ensuring accurate data and compliant practices.

You will handle patient inquiries, collect demographic and financial information, and maintain patient safety and confidentiality per EMTALA and PHI standards while delivering high-quality customer service.