Patient Access & Admissions Clerk

Cape Fear Valley Health; Fayetteville (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Cape Fear Valley Health is seeking an Access Representative I to perform admissions/registrations with accuracy and warmth in Fayetteville, NC. This full-time role supports the Patient Financial Services Registration department and requires proficiency in data entry, insurance verification, and patient communication.

The position emphasizes customer service, compliance with billing guidelines, and coordination with hospital staff to ensure smooth patient flow and accurate records during visits.

Qualifications

• High school diploma or equivalent.
• 1 year experience with Microsoft Windows.
• 1 year of insurance/clerical experience within a hospital or medical office setting preferred.
• Proficiency in reading, writing, and speaking the English language.
• Excellent verbal and written communication skills.
• Demonstrated customer service skills.

Responsibilities

• Query EAD and enter patient demographics in computer system to obtain accurate patient medical record and account number.
• Communicate Medical Center’s Collection Policy and collect outstanding balances, deposits and point of service payments.
• Verify insurance benefits and obtain pre-authorizations for those payers that require pre-authorization.
• Verify through Compliance Checker Software all Medicare patient diagnoses to ensure compliance with LMRP guidelines and obtain ABN’s as necessary.
• Obtain physician orders to support services rendered.
• Order ancillary tests within the order entry system.
• Assist insurance companies, physician offices, and other hospital departments with patient information.
• Monitor and coordinate patient placement through bed control functions in a timely and patient focused manner.
• Other duties as assigned.

Skills

Customer service

Verbal and written communication

Attention to detail

Critical thinking

Multitasking

Data entry

Education

High school diploma

Tools

Microsoft Windows

Job description

Cape Fear Valley Health is seeking an Access Representative I to perform admissions/registrations with accuracy and warmth in Fayetteville, NC. This full-time role supports the Patient Financial Services Registration department and requires proficiency in data entry, insurance verification, and patient communication.

The position emphasizes customer service, compliance with billing guidelines, and coordination with hospital staff to ensure smooth patient flow and accurate records during visits.