Patient Access & Scheduling Coordinator

Cape Fear Valley Health; Fayetteville (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

Cape Fear Valley Medical Center in Fayetteville, NC is seeking an Access Coordinator (Full Time, Days) to ensure smooth patient flow, accurate charge entry, and timely scheduling of visits. This role supports new patient information packets and insurance documentation while directing patients to the appropriate clinical area.

The ideal candidate has a high school diploma, at least one year of clerical experience (preferably in a medical office), strong English communication, and solid

Qualifications

• High school diploma or equivalent required.
• 1 year clerical experience required.
• 1 year medical business office or significant public contact experience preferred.
• Proficiency in reading, writing, and speaking English.
• Ability to deal with patients under stress.
• Good planning and organizational abilities.
• Office equipment skills.

Responsibilities

• Ensure completion of new patient information packet including consents, insurance forms and other clinical documents.
• Verify and update computer system with patient demographic and insurance information.
• Schedule appointments for follow-up visits and procedures in the computer system.
• Determine the appropriate provider, length and time of appointment.
• Accurately post charges in the computer system to the proper patient account.
• Collect and post payments from patients and prepare patient receipts.
• Maintain and responsible for cash drawer (batch) and balances and closes cash drawer.
• Answer basic questions about patients' bills and insurance.
• Direct patients to appropriate clinical area.
• Close and secure office at the end of shift.
• Other duties as assigned.

Skills

English proficiency

Planning & organization

Verbal communication

Customer service

Office equipment skills

Education

High school diploma or equivalent

Job description

Cape Fear Valley Medical Center in Fayetteville, NC is seeking an Access Coordinator (Full Time, Days) to ensure smooth patient flow, accurate charge entry, and timely scheduling of visits. This role supports new patient information packets and insurance documentation while directing patients to the appropriate clinical area.

The ideal candidate has a high school diploma, at least one year of clerical experience (preferably in a medical office), strong English communication, and solid