Passenger Services Lead — Dallas Airport

Energy Jobline ZR; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

DailyPay pay advance

Awards/recognition platform

Medical options (full/part-time)

Travel discounts

Pet insurance

Wellness programs

401k

Job summary

Worldwide Flight Services is seeking a Passenger Service Supervisor in Dallas to lead a team of front-line agents, ensuring safe, efficient, and customer-focused service delivery. You will coordinate with airline partners, monitor staffing, and resolve escalated issues while maintaining regulatory compliance.

The role requires 2+ years in passenger services and 1+ year of supervisory experience, with proficiency in Microsoft Office and airline systems.

Qualifications

• Supervisory or lead experience in an operational setting is required.
• Strong verbal and written communication skills are essential.
• Experience in passenger services or customer-service related field preferred.

Responsibilities

• Supervise passenger service agents during check-in, boarding, baggage handling and arrival processes.
• Ensure compliance with airline procedures, TSA regulations, and safety protocols.
• Provide on-the-spot coaching and support to agents to ensure service standards are met.
• Resolve customer complaints and operational issues in a timely and professional manner.
• Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations.
• Monitor staffing levels and adjust assignments based on flight schedules and needs.
• Complete required reports, incident documentation, and shift logs accurately.

Skills

Leadership

Communication

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Airline systems

Job description

Worldwide Flight Services is seeking a Passenger Service Supervisor in Dallas to lead a team of front-line agents, ensuring safe, efficient, and customer-focused service delivery. You will coordinate with airline partners, monitor staffing, and resolve escalated issues while maintaining regulatory compliance.

The role requires 2+ years in passenger services and 1+ year of supervisory experience, with proficiency in Microsoft Office and airline systems.