Passenger Services Supervisor — Lead Frontline Ops (DailyPay)

FALL CREEK FARM & NURSERY; Mesa (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

DailyPay access

Awardco recognition

Medical options

Travel discounts

Pet insurance

Wellness programs

401(k) program

Internal mobility

Job summary

Worldwide Flight Services seeks a Passenger Services Supervisor to lead a team of front-line agents, ensuring safe, efficient and customer-focused service across check-in, boarding, and baggage handling.

The ideal candidate has 2+ years in passenger services and 1+ year supervisory experience, strong communication skills, and ability to work nights, weekends, and holidays, with airport security clearances and TSA compliance as required.

Qualifications

• High school diploma or GED required.
• Associate or Bachelor’s degree in Aviation, Business or related field preferred.
• Experience in passenger services or customer-service roles is essential.

Responsibilities

• Supervise passenger service agents during check-in, boarding, and baggage handling.
• Ensure compliance with airline procedures, TSA regulations, and safety protocols.
• Provide on-the-spot coaching and support to agents to ensure service standards are met.
• Resolve customer complaints and operational issues in a timely and professional manner.
• Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations.
• Monitor staffing levels and adjust assignments based on flight schedules and operational needs.
• Complete required reports, incident documentation, and shift logs accurately and on time.
• Support training and onboarding of new passenger service agents.
• Lead pre-shift briefings and communicate updates, policy changes, and safety alerts.
• Promote a positive and productive work environment, modeling excellent customer service and teamwork.

Skills

Verbal and written communication

Team supervision

Customer service

Regulatory compliance

Education

High School Diploma or GED

Associate or Bachelor's degree in Aviation or Business

Job description

Worldwide Flight Services seeks a Passenger Services Supervisor to lead a team of front-line agents, ensuring safe, efficient and customer-focused service across check-in, boarding, and baggage handling.

The ideal candidate has 2+ years in passenger services and 1+ year supervisory experience, strong communication skills, and ability to work nights, weekends, and holidays, with airport security clearances and TSA compliance as required.