Bilingual Lead Passenger Services Agent

Worldwide-Flight-Services-3e56de5d; Denver (CO); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

DailyPay access

Awardco recognition

Wellness programs

401k program

Travel discounts

Pet insurance

Discount shopping

Internal mobility opportunities

Job summary

Worldwide Flight Services is hiring a Lead Agent Passenger Services in Denver to supervise and guide a team of passenger service agents, ensuring safe, efficient, and customer-focused service across daily airport operations.

The role requires prior operational experience in passenger service, strong leadership, and the ability to work weekends and holidays. Excellent English communication is essential, with many benefits and opportunities for internal mobility.

Qualifications

• Leadership and supervisory abilities required.
• Previous operational experience preferred, especially Passenger Service.
• English language proficiency required.

Responsibilities

• Guide and support passenger service agents in delivering safe, efficient, and customer-focused service.
• Assign, schedule, and monitor daily work to ensure timely and accurate completion.
• Demonstrate proper work methods and conduct on-the-job training.
• Lead crew meetings and communicate new or revised procedures.
• Monitor staff and report issues to management.

Skills

Interpersonal skills

Work under pressure

Education

High school diploma or equivalent

Job description

Worldwide Flight Services is hiring a Lead Agent Passenger Services in Denver to supervise and guide a team of passenger service agents, ensuring safe, efficient, and customer-focused service across daily airport operations.

The role requires prior operational experience in passenger service, strong leadership, and the ability to work weekends and holidays. Excellent English communication is essential, with many benefits and opportunities for internal mobility.