Airport Customer Service & Operations Lead

Worldwide-Flight-Services-3e56de5d; Denver (CO); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

DailyPay access

On-the-spot awards via Awardco

Medical care options

Travel discounts

Pet insurance

Wellness programs

401k program

Internal mobility opportunities

Job summary

Worldwide Flight Services is seeking a Customer Service Supervisor to oversee airport passenger service functions, monitor performance, and train staff. The role emphasizes safety, quality, and compliance with company rules and security standards.

You will ensure fair treatment of employees, customers, vendors, and other parties, and support site security initiatives. Responsibilities include reading safety rules, interpreting procedures, and working in a high-noise environment with rotating

Qualifications

• Must have six months to one year related experience or equivalent education.
• Associate degree or technical school diploma required.
• Ability to work rotating shifts including weekends and holidays.

Responsibilities

• Supervise, coordinate, and control airport passenger service functions.
• Monitor work quality and quantity; ensure safety and regulatory compliance.
• Train subordinates and ensure fair, respectful treatment of stakeholders.
• Read and interpret safety rules, manuals, and procedures.
• Adhere to site security plan and issue company IDs to staff.

Skills

Customer service

Communication

Leadership

Time management

Attention to detail

Education

AA degree

Job description

Worldwide Flight Services is seeking a Customer Service Supervisor to oversee airport passenger service functions, monitor performance, and train staff. The role emphasizes safety, quality, and compliance with company rules and security standards.

You will ensure fair treatment of employees, customers, vendors, and other parties, and support site security initiatives. Responsibilities include reading safety rules, interpreting procedures, and working in a high-noise environment with rotating