Passenger Services Supervisor: Lead Check-In & Flights

FALL CREEK FARM & NURSERY; Charlotte Amalie (United States Virgin Islands); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

DailyPay access to pay before the day

Awardco recognition programs

Employee discounts

Wellness programs

401k program

Job summary

Worldwide Flight Services in the United States invites you to join our passenger service team. The Passenger Service Supervisor oversees daily operations, leads front-line agents, and ensures safe, customer-focused service in line with airline and TSA standards.

This role requires a High School Diploma or GED, 2+ years in passenger services or customer-service fields, and 1+ year of supervisory experience. Proficiency in MS Office and airline systems is preferred, with the ability to obtain

Qualifications

• High School Diploma or GED required.
• 2+ years in passenger services or customer-service field.
• 1+ year of supervisory or lead experience in an operational setting.
• Strong verbal and written communication skills.

Responsibilities

• Supervise passenger service agents during check-in, boarding, baggage handling and arrival processes.
• Ensure compliance with airline procedure, TSA regulations, and safety protocols.
• Provide on-the-spot coaching and support to agents to ensure service standards are met.
• Resolve customer complaints and operational issues in a timely and professional manner.
• Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations.
• Monitor staffing levels and adjust assignments based on flight schedules and operational needs.
• Complete required reports, incident documentation, and shift logs accurately and on time.
• Support training and onboarding of new passenger service agents.
• Lead pre-shift briefings and communicate updates, policy changes, and safety alerts.
• Promote a positive and productive work environment, modeling excellent customer service and teamwork.
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

Skills

Communication skills

Supervisory experience

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Airline systems

Job description

Worldwide Flight Services in the United States invites you to join our passenger service team. The Passenger Service Supervisor oversees daily operations, leads front-line agents, and ensures safe, customer-focused service in line with airline and TSA standards.

This role requires a High School Diploma or GED, 2+ years in passenger services or customer-service fields, and 1+ year of supervisory experience. Proficiency in MS Office and airline systems is preferred, with the ability to obtain