Supervisor- Passenger Services in Dallas

Energy Jobline ZR; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

DailyPay pay advance

Awards/recognition platform

Medical options (full/part-time)

Travel discounts

Pet insurance

Wellness programs

401k

Job summary

Worldwide Flight Services is seeking a Passenger Service Supervisor in Dallas to lead a team of front-line agents, ensuring safe, efficient, and customer-focused service delivery. You will coordinate with airline partners, monitor staffing, and resolve escalated issues while maintaining regulatory compliance.

The role requires 2+ years in passenger services and 1+ year of supervisory experience, with proficiency in Microsoft Office and airline systems.

Qualifications

• Supervisory or lead experience in an operational setting is required.
• Strong verbal and written communication skills are essential.
• Experience in passenger services or customer-service related field preferred.

Responsibilities

• Supervise passenger service agents during check-in, boarding, baggage handling and arrival processes.
• Ensure compliance with airline procedures, TSA regulations, and safety protocols.
• Provide on-the-spot coaching and support to agents to ensure service standards are met.
• Resolve customer complaints and operational issues in a timely and professional manner.
• Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations.
• Monitor staffing levels and adjust assignments based on flight schedules and needs.
• Complete required reports, incident documentation, and shift logs accurately.

Skills

Leadership

Communication

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Airline systems

Job description

Job DescriptionJob Description

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents. Are you ready to take off on your next career with us?

The Passenger Service Supervisor oversees daily passenger operations to ensure efficient, safe, and customer-focused service delivery. The role leads a team of front-line agents, supports airline partners, and resolves escalated issues while maintaining compliance with all regulatory and company standards.

Benefits:

• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

Responsibilities:

• Supervise passenger service agents during check-in, boarding, baggage handling and arrival processes
• Ensure compliance with airline procedure, TSA regulations, and safety protocols
• Provide on-the-spot coaching and support to agents to ensure service standards are met
• Resolve customer complaints and operational issues in a timely and professional manner
• Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations
• Monitor staffing levels and adjust assignments based on flight schedules and operational needs
• Complete required reports, incident documentation, and shift logs accurately and on time
• Support training and onboarding of new passenger service agents
• Lead pre-shift briefings and communicate updates, policy changes, and safety alerts
• Promote a positive and productive work environment, modeling excellent customer service and teamwork

Requirements:

• High School Diploma or GED
• 2+ years of experience in passenger services or customer-service related field
• 1+ year of supervisory or lead experience in an operational setting
• Strong verbal and written communication skills
• Ability to work varied shifts, including nights, weekends, and holidays
• Proficient in Microsoft Office and airline systems
• Ability to obtain and maintain all required airport and airline security clearances
• Must be able to stand, walk, bend, and lift up to 50 pounds