Passenger Operations Lead (Flight & Customer Service)

Tailored Management; Columbus (OH); On-site; USD 45,000 - 75,000; Full time

Job summary

JobDiva, Inc. is seeking an Airport Passenger Operations Flight Lead to oversee a team, manage check-in and boarding, and ensure compliance with airline and airport rules. You will assign duties, mentor staff, handle passenger issues, and coordinate flight operations with leadership.

The role requires flexibility for irregular hours, weekend work, and on-call status, with emphasis on safety and customer service in a dynamic airport environment.

Qualifications

• High school diploma or GED required, with valid Ohio driver's license.
• Experience operating heavy machinery and/or vehicles preferred.
• Ability to read and understand training materials and procedures.

Responsibilities

• Assign duties to staff for scheduled shifts.
• Resolve customer complaints and maintain calm under pressure.
• Mentor and train new hires as needed.
• Assist with ticketing, check-in, and boarding guidance.
• Perform Ground Security Coordinator duties and safety checks.
• Prepare and file flight closeout paperwork and reports.

Skills

Reading manuals

Independent work

Team communication

Positive attitude

Attendance reliability

Team collaboration

Strong computer skills

Education

High school diploma or GED; Ohio driver's license

Job description

JobDiva, Inc. is seeking an Airport Passenger Operations Flight Lead to oversee a team, manage check-in and boarding, and ensure compliance with airline and airport rules. You will assign duties, mentor staff, handle passenger issues, and coordinate flight operations with leadership.

The role requires flexibility for irregular hours, weekend work, and on-call status, with emphasis on safety and customer service in a dynamic airport environment.