Parts & Customer Care Specialist

Crown Equipment Corporation; New Albany (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health/Dental/Vision/Prescription Drug

401K Retirement Savings Plan

Life and Disability Benefits

Paid Parental Leave

Paid Holidays

Paid Vacation

Tuition Reimbursement

Job summary

Crown Equipment Corporation is seeking a parts/service support representative in Ohio to answer calls from customers and technicians, pull and stock parts, and coordinate with vendors. You will build relationships with Crown factories and outside suppliers while maintaining contact with customers.

The role emphasizes accurate process handling, inventory management, and effective communication. A valid driver's license is required, with benefits including comprehensive health, retirement plans,

Qualifications

• High school diploma or equivalent is required.
• Valid driver’s license with a good driving record.
• Strong communication, organizational, and computer skills are preferred.

Responsibilities

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring satisfaction with parts support and by responding to concerns/requests.
• Maintain direct contact with current and prospective customers.
• Process paperwork.
• Inventory control including cycle counts of stockroom, vans and consignments.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Numerical perception

Computer skills

Education

High school diploma or equivalent

Job description

Crown Equipment Corporation is seeking a parts/service support representative in Ohio to answer calls from customers and technicians, pull and stock parts, and coordinate with vendors. You will build relationships with Crown factories and outside suppliers while maintaining contact with customers.

The role emphasizes accurate process handling, inventory management, and effective communication. A valid driver's license is required, with benefits including comprehensive health, retirement plans,