Parts Customer Care Specialist

Crown Equipment Corporation; Stow (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health/Dental/Vision/Prescription Drug

401K Retirement Savings Plan

Paid Parental Leave

Paid Vacation

Job summary

Crown Equipment Corporation, a global leader in lift truck manufacturing, seeks a detail-oriented parts/customer service associate in the United States. You will handle incoming parts inquiries, process orders, pull and stock parts, and build strong relationships with Crown factories and external vendors.

The role emphasizes customer service, accurate paperwork, and inventory control. A valid driver's license and reliable teamwork are required for full-time employment with a comprehensive

Qualifications

• High school diploma or equivalent is required.
• Valid driver's license is required.
• Excellent verbal and written communication and teamwork are essential.

Responsibilities

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Process paperwork.
• Inventory control including cycle counts of stockroom, vans and customer consignments.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Numerical perception

Computer skills

Education

High school diploma or equivalent

Tools

Inventory control systems

Job description

Crown Equipment Corporation, a global leader in lift truck manufacturing, seeks a detail-oriented parts/customer service associate in the United States. You will handle incoming parts inquiries, process orders, pull and stock parts, and build strong relationships with Crown factories and external vendors.

The role emphasizes customer service, accurate paperwork, and inventory control. A valid driver's license and reliable teamwork are required for full-time employment with a comprehensive