Parts Specialist - Customer Service & Growth Perks

O'Reilly Auto Parts; Washington (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

401k with Employer Contributions

Medical, Dental, Vision Insurance

Tuition Educational Assistance

Career Growth

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and support store management with daily tasks. This role emphasizes friendly customer interactions, accurate cash handling, returns processing and in-store services.

Bilingual candidates are encouraged to apply. Responsibilities include assisting professional customers, promoting company service programs, stocking shelves, processing transactions, and resolving complaints to maintain

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Follow and promote all company customer service programs.
• Greet customers and assist them in selecting merchandise.
• Assist with servicing professional customers as needed and directed.
• Handle cash, checks, credit card transactions, and returns.
• Address and resolve customer complaints in a friendly manner.
• Perform daily operational tasks including stocking shelves and planogram updates.
• Provide in-store services such as battery tests, wiper installations, and component checks.

Skills

Alphanumeric matching

Customer service

Multitasking

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and support store management with daily tasks. This role emphasizes friendly customer interactions, accurate cash handling, returns processing and in-store services.

Bilingual candidates are encouraged to apply. Responsibilities include assisting professional customers, promoting company service programs, stocking shelves, processing transactions, and resolving complaints to maintain