Auto Parts Specialist — Customer Service & Growth

O'Reilly Auto Parts; Murphy (NC); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401k contributions starting Day One

Health insurance

Tuition assistance

Career growth

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to support store management with tasks. Bilingual candidates are encouraged to apply.

Responsibilities include greeting customers, assisting with merchandise selection, processing transactions, and handling returns. You'll help professional customers, perform daily operational duties, and participate in training.

Qualifications

• Must multitask between in-store and phone interactions.
• Ability to quickly locate parts and quote prices.
• Provide friendly, professional customer service.
• Bilingual candidates encouraged to apply.

Responsibilities

• Greet customers and assist their merchandise selection.
• Support professional customers alongside management.
• Process exchanges and returns per policy.
• Handle cash, checks, and credit card transactions securely.
• Address customer complaints amicably and resolve issues.
• Perform daily store tasks (stocking, planogram updates).
• Operate store test equipment after training.
• Drive a delivery vehicle when needed.

Skills

Alphanumeric matching

Customer service excellence

Multitasking (phone & store)

Bilingual (Spanish desirable)

Education

ASE certification

Automotive parts knowledge

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to support store management with tasks. Bilingual candidates are encouraged to apply.

Responsibilities include greeting customers, assisting with merchandise selection, processing transactions, and handling returns. You'll help professional customers, perform daily operational duties, and participate in training.