Parts Specialist - Growth & Benefits (Bilingual)

O'Reilly Auto Parts; Cambridge (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

401k with Employer Contributions

Tuition Education Assistance

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers and to support store management in daily tasks. Bilingual candidates are encouraged to apply, and the role includes answering calls, assisting customers, and performing various in-store services.

The position involves handling cash, processing transactions, returns, and participating in daily stock and planogram updates.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail/walk-in customers and assist with merchandise selection.
• Support managers and installer service specialists for professional customers.
• Answer store calls, look up parts, quote prices, and suggest related items.
• Maintain cash drawer and process cash, checks, and credit card transactions accurately.
• Process exchanges and returns per company policy.
• Address and resolve customer complaints.
• Assist with stock updates, planogram updates, and freight receival.
• Operate store equipment after training and company requirements.
• Perform in-store services (e.g., install wipers, test batteries, scan codes).
• Occasionally drive a delivery vehicle when needed.

Skills

Alphanumeric matching

Customer service

Multitasking

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers and to support store management in daily tasks. Bilingual candidates are encouraged to apply, and the role includes answering calls, assisting customers, and performing various in-store services.

The position involves handling cash, processing transactions, returns, and participating in daily stock and planogram updates.