Bilingual Parts Specialist: Customer Care & Growth

O'Reilly Auto Parts; Lakeway (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, Dental & Vision insurance

Tuition assistance

Career growth / promote-from-within

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. The role supports store management and promotes company service programs. Bilingual candidates are encouraged to apply.

Responsibilities include greeting customers, assisting with merchandise, helping professional customers, handling calls, lookups, pricing, and related selling. Expect cash handling, exchanges, returns, and various in-store tasks as needed.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in store.

Responsibilities

• Greet customers and assist them in selecting merchandise.
• Support professional customers and installers as needed.
• Answer store calls, lookup parts, quote prices, and suggest related items.
• Maintain cash drawer, handle transactions, and process returns/exchanges.
• Address and resolve customer complaints in a friendly manner.
• Assist with stock, planograms, and daily store operations.

Skills

Quick alphanumeric matching

Outstanding customer service

Multitasking ability

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. The role supports store management and promotes company service programs. Bilingual candidates are encouraged to apply.

Responsibilities include greeting customers, assisting with merchandise, helping professional customers, handling calls, lookups, pricing, and related selling. Expect cash handling, exchanges, returns, and various in-store tasks as needed.