Parts Solutions Specialist

Parts Town, LLC; Fort Wayne (IN); Sur place; USD 37 000 - 50 000; Plein temps

Avantages offerts par ce poste

Team events

Monthly IT stipend

Casual dress code

On-demand pay

Health insurance

401(k) with match

Employee assistance programs

Paid time off

Paid holidays

Parental leave

Professional development

Résumé du poste

Parts Town, LLC is looking for a Customer Solutions Specialist (Parts Expert) to support pricing, quotes, parts identification, shipping, tracking, and returns. You’ll join a team focused on providing exceptional customer service and maintaining Parts Town’s high standards.

The role emphasizes strong communication, attention to detail, and the ability to manage a high volume of interactions while upholding quality service. The team values safety, integrity and collaborative culture.

Qualifications

• At least 1 year of customer service experience (in person or over the phone).
• Ability to communicate clearly and professionally.

Responsabilités

• Handle a high volume of inbound calls and emails daily (approx. 50–70 calls; continuous email flow).
• Process customer requests: order entry, status updates, pricing and availability, returns.
• Collaborate with customers, manufacturers and internal teams to address needs.

Connaissances

Customer service

English (written and verbal)

Outils

MS Office

Description du poste

Parts Town, LLC is looking for a Customer Solutions Specialist (Parts Expert) to support pricing, quotes, parts identification, shipping, tracking, and returns. You’ll join a team focused on providing exceptional customer service and maintaining Parts Town’s high standards.

The role emphasizes strong communication, attention to detail, and the ability to manage a high volume of interactions while upholding quality service. The team values safety, integrity and collaborative culture.