Parts Solutions Specialist: Customer Care Pro

Parts Town; Litchfield Park (AZ); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Team member appreciation events

Volunteer opportunities

Casual dress code

On-demand pay

Health insurance

401(k) with match

Employee assistance programs

Paid time off

Paid holidays

Professional development opportunities

Job summary

Parts Town is seeking a Customer Solutions Specialist to assist customers with OEM parts in a fast-paced environment. You will build relationships and deliver a positive, sometimes fun, experience while handling quotes, orders, returns and tracking information across multiple systems.

The role emphasizes outstanding communication, a team mindset, and reliable home internet. On-site office in Litchfield Park, AZ offers traditional benefits and growth opportunities.

Qualifications

• 1+ year of customer service experience (in-person or over the phone).
• Excellent verbal and written communication skills in English.
• Able to work in a fast-paced environment and manage multiple tasks.
• Strong organizational skills and attention to detail.
• Basic computer skills and reliable internet at home.

Responsibilities

• Handle a high volume of calls with courtesy and care.
• Process quotes, orders, returns, and tracking information across systems.
• Communicate professionally with customers and internal teams to ensure satisfaction.

Skills

Customer service

Communication

Team player

English fluency

MS Office

Excel

PowerPoint

Tools

MS Office

Excel

PowerPoint

Job description

Parts Town is seeking a Customer Solutions Specialist to assist customers with OEM parts in a fast-paced environment. You will build relationships and deliver a positive, sometimes fun, experience while handling quotes, orders, returns and tracking information across multiple systems.

The role emphasizes outstanding communication, a team mindset, and reliable home internet. On-site office in Litchfield Park, AZ offers traditional benefits and growth opportunities.