Parts & Service Support Specialist

Parts Town, LLC; Fort Wayne (IN); Vor Ort; USD 37.000 - 50.000; Vollzeit

Benefits dieser Stelle

Fitness center, game room and on-site

Team member appreciation events

Volunteer opportunities

Casual dress code

Health insurance

401k with match

Paid time off

Paid holidays

Professional development opportunities

Zusammenfassung

Parts Town is seeking a Customer Support Specialist to join our fast-growing team. The role focuses on assisting our Part Experts and customers with sales, service and support needs when purchasing parts, while upholding our values of integrity and teamwork.

You will manage emails and portals, ensure accurate order and data handling, and collaborate with cross-functional teams to resolve issues promptly. A positive attitude and strong communication are essential for success in this role.

Qualifikationen

• Fluent in English with excellent written and verbal communication.
• Strong teamwork skills and ability to collaborate across busy teams.
• Attention to detail and high integrity in handling customer inquiries.
• Ability to multi-task in a fast-paced environment.

Aufgaben

• Handle customer emails and inquiries with timely and accurate responses.
• Support sales, service, and parts ordering through various channels.
• Maintain organized case records and update the CRM accordingly.
• Escalate complex issues to the appropriate teams as needed.
• Deliver exceptional service while maintaining data accuracy.

Kenntnisse

Fluent English

Team player

Communication

Detail oriented

Jobbeschreibung

Parts Town is seeking a Customer Support Specialist to join our fast-growing team. The role focuses on assisting our Part Experts and customers with sales, service and support needs when purchasing parts, while upholding our values of integrity and teamwork.

You will manage emails and portals, ensure accurate order and data handling, and collaborate with cross-functional teams to resolve issues promptly. A positive attitude and strong communication are essential for success in this role.