Parts Sales Professional

Campbell Tractor Co.; Northern (KY); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Campbell Tractor Co. in Kentucky is seeking a parts clerk to sell service parts, bulk fluids, attachments, and accessories. This role involves in-store customer service, stocking duties, and providing complete parts solutions for customers.

You will establish rapport, recommend parts, fulfill online orders, and use JD Parts and dealer systems to maintain inventory integrity and showroom standards. Requires a high school diploma, data-entry ability, and lift capability up to 75 lbs.

Qualifications

• High School diploma or equivalent experience.
• Ability to connect with customers, maintain professional image and establish rapport.
• Understands basic selling processes.
• Basic data entry skills and experience using basic computer programs.
• Experience working independently and in a team setting.
• Physical ability to lift items weighing up to 75 lbs.
• Highly developed interpersonal, organizational and communication skills.
• Basic parts and machinery knowledge.

Responsibilities

• Quickly establish rapport with customers.
• Provides quality customer experience through knowledge, use of systems, and process execution.
• Provides parts recommendations including alternatives that meet customers’ needs.
• Fulfills online orders in timely manner and places in will call area.
• Effective use of computer applications including Sales Manual, JD Parts®, Parts Expert®, JD Point®, PartsAdvisor®, barcode system and Dealer Business System.
• Supplies Service Technicians with parts as required.

Skills

Customer service

Sales

Communication

Data entry

Education

High School diploma or equivalent

Tools

Microsoft Office

JD Parts

Parts Expert

JD Point

PartsAdvisor

barcode system

Dealer Business System

Job description

Description

Selling service parts, bulk fluids, attachments and accessories. In addition, performs in-store customer service, overall organizational promotion, and stocking duties. Identifies and provides complete parts solutions for customers.

Responsibilities:

• Quickly establish rapport and relationship with customers
• Provides quality customer experience through knowledge, use of systems, and process execution
• Provides parts recommendations including alternatives that meet customers’ needs
• Fulfills online orders in timely manner and places in will call area
• Effective use of computer applications including Sales Manual, JD Parts®, Parts Expert®, JD Point®, PartsAdvisor®, barcode system and Dealer Business System
• Supplies Service Technicians with parts as required
• Assists with preparing and maintaining professional showroom image and merchandise displays
• Maintains inventory integrity by verifying receipting-in of shipments and assisting with placing parts orders in their proper inventory locations; assisting in cycle counts; following up on inventory discrepancies and expediting issues by reporting to the Parts Sales Lead
• Assists in keeping parts department clean and orderly
• Assists in maintaining all departmental tools and equipment in good working order
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• Ensure that company’s reputation and image in the community is consistent with company Core Values

Requirements

Experience, Education, Skills and Knowledge:

• High School diploma or equivalent experience
• Ability to connect with customers, maintain professional image, establish rapport
• Understands basic selling processes
• Basic data entry/keyboarding skills and experience utilizing basic computer programs, for example Microsoft based products
• Experience working both independently and in a team setting
• Physical ability to lift items weighing up to 75 lbs.
• Highly developed interpersonal, organizational and communication skills
• Basic parts and machinery knowledge