Parts Sales Professional

Campbell Tractor & Implement Company; Nampa (ID); On-site; USD 32,000 - 45,000; Full time

Job summary

Campbell Tractor & Implement Company in Nampa, Idaho is seeking a Parts Associate to help customers locate service parts, bulk fluids, attachments and accessories. You will perform in-store customer service, promote the showroom, and keep stock organized.

You will use JD Parts, Parts Expert, JD Point, PartsAdvisor, and barcode systems to process orders, assist technicians, and ensure accurate inventory. Candidates should have a high school diploma, strong communication, and the ability to lift

Qualifications

• High School diploma or equivalent experience.
• Ability to connect with customers and maintain professional image.
• Understands basic selling processes.
• Basic data entry and Microsoft Office skills.
• Experience working independently and in a team.
• Physical ability to lift up to 75 lbs.
• Strong interpersonal, organizational, and communication skills.
• Basic parts and machinery knowledge.

Responsibilities

• Establish rapport with customers and provide quality service.
• Recommend parts and alternatives meeting customers' needs.
• Fulfills online orders and directs will-calls.
• Utilize computer systems including JD Parts, PartsExpert, JD Point, PartsAdvisor, barcode system, and Dealer Business System.
• Supply service technicians with required parts.
• Maintain showroom image and merchandise displays.
• Verify inventory receipts and assist with parts ordering and cycle counts.
• Keep the parts department clean and organized.
• Maintain department tools and equipment.
• Pursue company-sponsored training to develop skills.
• Maintain positive relationships with peers and management to support teamwork.
• Uphold company reputation and core values in the community.

Skills

Customer service

Rapport building

Communication

Teamwork

Sales process

Education

High School diploma

Tools

JD Parts

Parts Expert

JD Point

PartsAdvisor

Barcode system

Dealer Business System

Job description

Description

Purpose:

Selling service parts, bulk fluids, attachments and accessories. In addition, performs in-store customer service, overall organizational promotion, and stocking duties. Identifies and provides complete parts solutions for customers.

Responsibilities:

• o Quickly establish rapport and relationship with customers
• o Provides quality customer experience through knowledge, use of systems, and process execution
• o Provides parts recommendations including alternatives that meet customers’ needs
• o Fulfills online orders in timely manner and places in will call area
• o Effective use of computer applications including Sales Manual, JD Parts®, Parts Expert®, JD Point®, PartsAdvisor®, barcode system and Dealer Business System
• o Supplies Service Technicians with parts as required
• o Assists with preparing and maintaining professional showroom image and merchandise displays
• o Maintains inventory integrity by verifying receipting-in of shipments and assisting with placing parts orders in their proper inventory locations; assisting in cycle counts; following up on inventory discrepancies and expediting issues by reporting to the Parts Sales Lead
• o Assists in keeping parts department clean and orderly
• o Assists in maintaining all departmental tools and equipment in good working order
• o Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
• o Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• o Ensure that company’s reputation and image in the community is consistent with company Core Values

Requirements

Experience, Education, Skills and Knowledge:

• o High School diploma or equivalent experience
• o Ability to connect with customers, maintain professional image, establish rapport
• o Understands basic selling processes
• o Basic data entry/keyboarding skills and experience utilizing basic computer programs, for example Microsoft based products
• o Experience working both independently and in a team setting
• o Physical ability to lift items weighing up to 75 lbs.
• o Highly developed interpersonal, organizational and communication skills
• o Basic parts and machinery knowledge