Parts Sales Professional

Campbell Tractor Co.; Nampa (ID); On-site; USD 22,000 - 28,000; Full time

Job summary

Campbell Tractor Co. in Nampa, Idaho, is seeking a Parts Specialist to help customers find service parts, bulk fluids, attachments and accessories while maintaining a professional showroom and accurate inventory.

You will support in-store and online orders and assist technicians with parts as needed. The ideal candidate has a high school diploma or equivalent, strong interpersonal and communication skills, basic data entry, and experience using parts systems and Microsoft tools.

Qualifications

• High School diploma or equivalent.
• Ability to connect with customers and establish rapport.
• Understanding of basic selling processes.
• Basic data entry and ability to use computer programs (Microsoft-based).
• Experience working both independently and in a team setting.
• Physical ability to lift items weighing up to 75 lbs.
• Highly developed interpersonal, organizational and communication skills.
• Basic parts and machinery knowledge.

Responsibilities

• Establish rapport with customers and provide quality service.
• Provide parts recommendations including alternatives meeting customers' needs.
• Fulfill online orders and place items in will-call area.
• Use JD Parts, PartsExpert, JD Point, PartsAdvisor and related systems.
• Supply Service Technicians with parts as required.
• Assist with maintaining professional showroom image and merchandise displays.
• Verify receipting-in of shipments and help place parts orders in inventory locations; assist in cycle counts.
• Keep parts department clean and orderly; maintain tools and equipment.
• Participate in company-sponsored training to develop knowledge and skills.
• Maintain positive relationships with peers and management to ensure teamwork and customer service.
• Uphold company core values and community reputation.

Skills

Customer service

Interpersonal skills

Communication

Data entry

Teamwork

Selling skills

Physical ability

Education

High School diploma or equivalent

Tools

JD Parts

Parts Expert

JD Point

PartsAdvisor

Sales Manual

Barcode system

Dealer Business System

Microsoft Office

Job description

Description

Purpose:

Selling service parts, bulk fluids, attachments and accessories. In addition, performs in-store customer service, overall organizational promotion, and stocking duties. Identifies and provides complete parts solutions for customers.

Responsibilities:

• o Quickly establish rapport and relationship with customers
• o Provides quality customer experience through knowledge, use of systems, and process execution
• o Provides parts recommendations including alternatives that meet customers’ needs
• o Fulfills online orders in timely manner and places in will call area
• o Effective use of computer applications including Sales Manual, JD Parts®, Parts Expert®, JD Point®, PartsAdvisor®, barcode system and Dealer Business System
• o Supplies Service Technicians with parts as required
• o Assists with preparing and maintaining professional showroom image and merchandise displays
• o Maintains inventory integrity by verifying receipting-in of shipments and assisting with placing parts orders in their proper inventory locations; assisting in cycle counts; following up on inventory discrepancies and expediting issues by reporting to the Parts Sales Lead
• o Assists in keeping parts department clean and orderly
• o Assists in maintaining all departmental tools and equipment in good working order
• o Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
• o Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• o Ensure that company’s reputation and image in the community is consistent with company Core Values

Requirements

Experience, Education, Skills and Knowledge:

• o High School diploma or equivalent experience
• o Ability to connect with customers, maintain professional image, establish rapport
• o Understands basic selling processes
• o Basic data entry/keyboarding skills and experience utilizing basic computer programs, for example Microsoft based products
• o Experience working both independently and in a team setting
• o Physical ability to lift items weighing up to 75 lbs.
• o Highly developed interpersonal, organizational and communication skills
• o Basic parts and machinery knowledge